Illinois board passes new rules for electric utilities - WSIL-TV 3 Southern Illinois

Illinois board passes new rules for electric utilities

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WSIL -- The Illinois Commerce Commission has passed new rules over the way unregulated utilities can market their services.

The new rules cover companies that started offering power in competition with Ameren, and Commonwealth Edison.

A couple of years ago, the Citizens Utility Board got complaints about how the companies marketed their services, and priced their services.

The new rules block companies from using a utility's name or logo in marketing materials. Companies must show a 12-month pricing history in offers. They have to send written notice of rate increases of 20 percent or more.

Sales agents must go through a training program. Customers can cancel service without cost if they get switched without their knowledge.

Companies must give written and telephone notice of a contract renewal, and disclose the terms of that contract, along with a side-by-side comparison of new and old deals.

The Commerce Commission's rules must still undergo a comment period and review by Illinois lawmakers. It hopes to have these rules enforced sometime next year.

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