Locals React to Late Shipment of Christmas Gifts
HERRIN -- Many people around the nation didn't get quite the Christmas morning they were hoping for, because some gifts that were ordered online were not delivered in time for the holiday.
The issue has been blowing up all over social media. It's also impacted folks in Southern Illinois. It's due to problems with packages supposed to be delivered by FedEx and UPS.
Like every parent, Rachel Dawkins wanted to make sure she had gifts for her children on Christmas Day.
"I was like, well I'm sorry buddy, yours is on the way. So, I kind of had to explain to him that it was out of my control but it was just a little sad because this year's been tough," says Dawkins.
Dawkins is just one of many that are disappointed their orders didn't come when promised. She ordered Flippies in early December from the Kohl's website for two of her children. She says she received them five days later, but one was broke. Immediately, she called Kohl's to see if another one would make it in time.
"Kohl's.com had promised everything on the 24th, they said we will stand good for that, it will be there by 8pm on the 24th, and it wasn't. So, whenever I called back at 8pm, Kohl's had already closed for the holiday."
But apparently the problem wasn't Kohl's. Fedex and UPS are now apologizing for not making good on their promise to deliver by Christmas Day. Some of the delays were blamed on poor weather and overloaded systems. Many folks waiting till last minute didn't help the process either. But that wasn't the case for Dawkins and others just like her.
"I was a little bit aggravated but I was mainly sad, disappointed that I couldn't give my kids the best Christmas," she says.
Kohl's apologized and refunded her money. She said even though she went through some frustration, she's not mad at UPS, nor is she passing judgement on any of it's workers.
"Say, my husband worked for UPS and he was having to be out there that long. That would be taking time away from their family too. But that means to me that maybe the higher up in corporate, need to hirer more staff," she says.
Dawkins hopes that the company will be better prepared for the next holiday season.
"They need to maybe brainstorm, you know. that's what they get payed the big dollars for, is to make sure our merchandise gets here when it says."
Wind: 12 MPH
Humidity: 71 %