Thursday, Dec 12, 2013
Link Card System Down Due to Power Outage
UPDATE 8:53 p.m. OCTOBER 12, 2013
New statement from Xerox --
Beneficiary access to programs such as SNAP, TANF, and other programs has been restored to the 17 States where Xerox provides EBT service. Re-starting the EBT system required time to ensure service was back at full functionality. Beneficiaries who required immediate access to their benefits could work with their local merchants who could activate an emergency voucher process where available. We appreciate our clients’ patience while we resolved this issue and apologize for any inconvenience. We realize that access to these benefits is important to families in the states we serve. We continue to investigate the cause of the issue so we can take steps to ensure a similar interruption does not re-occur.
UPDATE 3:48 p.m. OCTOBER 12, 2013
Here is the statement from Xerox
During a routine test of our back-up systems Saturday morning, Xerox’s Electronic Benefits Transfer (EBT) system experienced a temporary shutdown. While the system is now up and running, beneficiaries in the 17 affected states continue to experience connectivity issues to access their benefits. This disruption impacts EBT beneficiaries who rely on the system for SNAP and WIC. Technical staff is addressing the issue and expect the system to be restored soon. Beneficiaries requiring access to their benefits can work with their local retailers who can activate an emergency voucher system where available. We appreciate our clients’ patience while we work through this outage as quickly as possible.
WSIL -- The entire Link card system is down in Illinois, as well as several other states across the country. According to the Illinois Department of Human Services spokesperson Januari Smith, the state contracts with an outside vendor called "Xerox" to manage its Link system.
Smith says Xerox had a power outage sometime Saturday morning, which caused the Link system to go down. She says the company is working on fixing the outage, but there is no estimated time of when it will be fixed.
Smith says the outage has nothing to do with the federal government shutdown.
Wind: 3 MPH
Humidity: 63 %